We're here to help
Questions about an order, choosing a diffuser or scenting a hotel lobby — write, call or visit the showroom.
Customer care
Orders, delivery, returns and help with your diffuser.
For business
Scent marketing for hotels, offices and boutiques.
Press & partners
Collaborations, stockists and media requests.
Media kit on request
Write to us
Tell us what you need and we will get back to you by e-mail. For order questions, add the order number in your message.
- Replies within 1 business day
- Order questions? Add the order number
- We only use your details to reply
The short answers
Didn't find yours? We'll help you choose a diffuser and fragrance for your space.
Compositions are developed with IFRA standards for living spaces in mind. If someone at home is sensitive to scent, start with the lowest intensity.
It depends on room size, intensity and schedule. Estimated usage will be listed on each diffuser's page.
No. The diffuser runs on pure fragrance oil — no water, and it doesn't humidify the air.
We recommend HOOK fragrances: they're made for cold diffusion and are gentle on the atomiser.
Yes. Just swap the bottle — keep the open one and come back to it later.
Yes. For hotels, offices and boutiques we'll match the model and fragrance to the floor area and footfall.